Frequently Asked Questions
Everything you need to know about the world of ISAMAYA Beauty.
Are ISAMAYA products vegan and cruelty-free?
Yes, all ISAMAYA products are 100% cruelty-free. We do not test on animals, and the majority of our formulas are vegan. Please check the specific product page for a full ingredient breakdown.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your status by logging into your account.
Do you offer international shipping?
We ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that customs duties may apply for certain regions.
What is your return policy?
We accept returns on unopened and unused products within 14 days of delivery. Due to hygiene reasons, we cannot accept returns for items that have been opened or tested.
Are the pigments safe for use on all areas of the face?
Our products are designed for versatility, but safety is our priority. Please refer to the 'Usage' section on each product page to see if a specific shade is recommended for eye, lip, or face application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible installment options.